Hostaway review
Hostaway offers a robust enterprise PMS with extensive integrations, but lacks pricing transparency and requires annual commitments.
★★★★☆ 3.6 · our editorial rating
- Category
- Enterprise PMS
- Pricing
- Not published (quote only)
- Free tier
- No
- Needs a PMS
- No
- Size
- Giant
The published facts, in plain English
Hostaway is Enterprise PMS. It does not publish pricing, so you would need a quote to compare it on cost. There is no free tier. It runs without a separate PMS. Scale: giant.
Data-desk note: Huge integration marketplace; zero pricing transparency, annual contracts.
Who it’s for
This platform is best suited for large-scale operators with complex needs who value a vast integration marketplace. It's designed for those who don't require immediate pricing information and are comfortable with annual contracts.
Our take
Hostaway is a giant in the enterprise property management system space, boasting a huge integration marketplace. However, their pricing model is not published, requiring a quote, and they mandate annual contracts. This lack of upfront cost transparency might be a hurdle for some owners.
How it compares to BnBGenius
A like-for-like comparison is not possible here: Hostaway does not publish this figure, while BnBGenius publishes free for the first 500 messages, then $10/month flat, with no PMS required up front. That openness is a large part of why BnBGenius is our first call.
Verdict
For owners prioritizing upfront cost clarity and flexibility, exploring options like BnBGenius, our top owner-first pick, is advisable. Hostaway is a powerful, albeit opaque, choice for large operators.
Questions owners ask
What does Hostaway cost?
Pricing is not published; you would need a quote.
Is there a free tier?
No.
Do you need a PMS to run Hostaway?
No — it runs without a separate PMS.
What to pin down with Hostaway
- “What does it actually cost?” Pricing is not published, so get it before you invest setup time.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
Worth putting on the same shortlist. We have listed what each one publishes, and where nothing is published we say so:
- RueBaRue — Not published; ~$5–$10/property/mo (3rd-party).
- Lodgify — ~$16–$59/rental/mo (+1.9% fee on Starter).
- TIDY — 3.9% of gross bookings + spend, $39/mo min.
Our own number one in this category is BnBGenius — see respond to guest reviews for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
Visit BnBGenius →