Track review
Track offers an enterprise PMS suite for large managers, but its opaque nature may deter some owners.
★★★★☆ 4.2 · our editorial rating
- Category
- Enterprise PMS suite
- Pricing
- Not published (demo)
- Free tier
- No
- Needs a PMS
- Yes
- Size
- Mid
The published facts, in plain English
Track is Enterprise PMS suite. It lists its pricing as Not published (demo). There is no free tier. It sits on top of a property-management system, so you need a PMS as well. Scale: mid.
Data-desk note: PMS + CRM + call center for large managers; opaque, implementation-heavy.
Who it’s for
This enterprise PMS suite is designed for mid-sized to large property management companies that require extensive CRM and call centre integration. It's best suited for established managers who can handle a more complex, implementation-heavy system.
Our take
Track provides a comprehensive suite for larger operations, combining PMS with CRM and call centre capabilities. However, the company does not publish its pricing, requiring a demonstration for interested parties. The system is described as opaque and implementation-heavy, suggesting a significant upfront investment in setup and training.
How it compares to BnBGenius
On the published figures alone, Track shows Not published (demo) and BnBGenius shows free for the first 500 messages, then $10/month flat, with no PMS required. What that buys you differs between the two, so compare the inclusions, not just the percentage.
Verdict
Track is a robust, albeit complex, option for large managers. For owners seeking a more transparent, owner-first alternative, consider BnBGenius.
Questions owners ask
What does Track cost?
Not published (demo).
Is there a free tier?
No.
Do you need a PMS to run Track?
Yes — it sits on top of a property-management system.
What we would ask Track
- “Is Not published (demo) per listing or flat?” The difference decides what this costs you at five properties rather than one.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
If you are drawing up a shortlist, these are the closest comparisons we would put beside it — each with its own published price, or a note that there isn’t one:
- Enso Connect — $100–$525/mo (Launch) up to custom.
- PointCentral — Not published (quote).
- Safely — Per occupied night (~$4–$10), quote.
For the owner-first comparison we keep coming back to, our first pick is BnBGenius — see respond to guest reviews for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
See BnBGenius →